Mystery customer evaluation
Have you ever wondered what your customers really think of your business? There is a high chance that you are losing valuable customers and do not know about it.
Are your staff friendly and helpful?
Do they go the extra mile for your customers?
Does your business lose customers because you do not reply to emails and phone calls?
Does your business stand out from the competition?
We offer a complete evaluation of any aspect of your business, from the length of time taken to answer emails, to how friendly and knowledgeable your staff are. We also tell you how your business compares to the competition.
Our mystery customers can include, professionals, the elderly, people with children, people with disabilities, people whose first language isn't English, and many others. Traditionally mystery customers have been only in the retail sector, we can also offer evaluations for other businesses/organisations as well, such as lawyers or doctors or churches or charities.
We can measure almost any parameters you want and have mystery customers that can be almost any type of person/people.